Marketing Communications Manager

MAX Service Group | Midwest (Onsite)

Build Brands. Drive Growth. Own the Message.

Most marketing roles ask you to execute. This one asks you to lead.

At MAX Service Group, we’re not just another home services company—we’re one of the fastest-growing platforms in the Midwest, operating powerhouse brands like Williams Comfort Air, Mr. Plumber, Jarboe’s, Thomas & Galbraith, and Buckeye Heating & Cooling.

We’re looking for a Marketing Communications Manager who can take ownership of how our brands show up in the market—someone who can blend strategy, storytelling, and data to drive real business impact.

What's In It For Me?

· Industry Leading Total Compensation Plans $85,000.00+ based on experience 

· Medical, Dental and Vision Insurance

· Company Matched Health Savings Account and 401k Retirement Account

· FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program and Employee Assistance Program (Mental Health)

· Voluntary Short-Term Disability Insurance, Accident Insurance and Critical Illness Insurance

· Six (6) Paid Company Holidays

· One (1) Paid Community Service Day

· Company Paid Personal Time Off

· Company Paid Other Time Off (Bereavement & Jury Duty)

· Employee Discount

· Friends & Family Discount

· A place you LOVE to come to work each day and so much more!

What Will I Do?

The Communications Manager at MAX Service Group will play a pivotal role in shaping the organization's narrative and enhancing the visibility of our market leading brands. Responsible for overseeing strategic communications, this role encompasses the development and execution of comprehensive communication strategies. From directing engaging content to managing social media, tracking impact metrics, and maintaining brand consistency.

• Oversees strategic marketing communications plans across 5x MAX Service Group brands in Ohio, Indiana and Kentucky
• Collaborates with program teams to develop and execute communications strategies that amplify offers and messages, engage stakeholders and employ creative, multi-media tactics
• Develops and executes comprehensive content plans across print, email and social media platforms. Crafts engaging content, maintains brand consistency and constantly evaluates ROI
• Owner of company Brand Ambassador social media program
• Develop communications strategy delivering the right message to the right client at the right time using tactics such as social media, email, SMS, Direct Mail, etc.
• Manage and grow our social media presence to engage existing and potential clients across multiple platforms (Facebook, IG, etc.)
• Develop brands social media strategy, campaigns + marketing content plans
• Monitoring and interacting with clients and community organizations via the company social media accounts
• Analyzing the company’s social media strategy and identifying strategic weaknesses and making recommendations for improvements
• Researching and implementing social media trends
• Setting key performance indicators (KPIs) for social media campaigns
• Excellent writing skills
• Ability to operate at a strategic level, coupled with the willingness to do whatever it takes to execute in the day-to-day
• Exceptional organizational and project management skills.
• Optimize, own, and manage our communications calendar, working collaboratively with our team to plan and publish content regularly
• Support communications by managing cross-enterprise projects such as surveys, customer case studies, customer and brand videos, building themes/narratives/storyboards, etc.
• Work cross-functionally and collaboratively with our in-house Videographer, Graphic Designer, Digital Market, Media Buyer and SEO managers

Do I Have What It Takes?

• Bachelor’s degree in Communications, Marketing, or a related field preferred or equivalent working experience.
• 2+ years of relevant communications / marketing experience, ideally within a home services or HVAC organization.
• Proven experience designing and executing marketing or communications strategies/campaigns.
• Experience directing design of and publishing our print and digital content aligned with brand standards.
• Proficiency using these platforms: LinkedIn, Instagram, Facebook
• Experience interpreting analytics and employing metrics to tell a story/inform decision.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.